BORGESS MEDICAL CENTER
1521 GULL ROAD, Kalamazoo, MI 49048
KALAMAZOO County
2
Overall Rating
63%
Would Recommend
517
Patient Surveys
Statistically reliable
Top 98%
Nationally
Key Insights
Top Strength
Quietness
Area for Improvement
Staff Responsiveness
Quality Breakdown
Quality Dimensions
Patient Satisfaction
Patient Experience in Detail
Each metric below comes from the CMS HCAHPS Patient Survey — the national standard for measuring patient perspectives on hospital care. Percentages represent the proportion of patients who gave the most positive response ("always" or "definitely").
Nurse Communication71%-7.6% vs avg
Survey Question: "How often did nurses communicate well with you?"
Measures how often nurses listened carefully to patients, explained things in a way they could understand, and treated them with courtesy and respect during their hospital stay.
Doctor Communication74%-4.6% vs avg
Survey Question: "How often did doctors communicate well with you?"
Measures how often doctors listened carefully, explained things clearly, and treated patients with courtesy and respect. This includes whether doctors discussed treatment plans and involved patients in decisions about their care.
Staff Responsiveness46%-17.0% vs avg
Survey Question: "How often did you receive help as soon as you wanted?"
Measures how quickly hospital staff responded when patients pressed the call button, and how often patients received help getting to the bathroom or using a bedpan when needed.
Hospital Cleanliness57%-15.0% vs avg
Survey Question: "How often were your room and bathroom kept clean?"
Measures patients' perception of the cleanliness of their hospital room and bathroom during their stay. This is a key indicator of infection control practices and facility maintenance.
Hospital Quietness54%-4.7% vs avg
Survey Question: "How often was the area around your room quiet at night?"
Measures how often the area around the patient's room was quiet at night, which is critical for rest and recovery. Noise disruptions can affect healing, sleep quality, and overall patient well-being.
Would Recommend63%-6.1% vs avg
Survey Question: "Would you recommend this hospital to friends and family?"
The percentage of patients who said they would "definitely recommend" this hospital. This is considered the single most important overall indicator of patient satisfaction and is strongly correlated with clinical quality outcomes.
Overall Hospital Rating60%-10.6% vs avg
Survey Question: "On a scale of 0-10, how would you rate this hospital?"
The percentage of patients who gave the hospital a rating of 9 or 10 out of 10. This top-box score captures the proportion of patients who had an excellent overall experience during their hospital stay.
Star Ratings
Overall
Hospital Rating
Recommend
Nurse Communication
Doctor Communication
Staff Responsiveness
Medicine Communication
Discharge Info
Care Transition
Cleanliness
Quietness
How Hospital Ratings Work
What is HCAHPS?
How are star ratings calculated?
About this hospital's survey data
The 8 quality dimensions explained
Nurse Communication
How well nurses communicated with patients — listening, explaining, and responding.
Doctor Communication
How well doctors communicated — explaining conditions, treatments, and involving patients in decisions.
Staff Responsiveness
How quickly staff responded to call buttons and requests for help.
Communication About Medicines
How well staff explained medications — purpose, side effects, and what to watch for.
Discharge Information
Whether patients received clear instructions about care after leaving the hospital.
Care Transition
How well the hospital prepared patients for life after discharge — understanding medications, responsibilities, and follow-up needs.
Cleanliness
How often patients' rooms and bathrooms were kept clean during their stay.
Quietness
How often the area around patients' rooms was quiet at night, supporting rest and recovery.
Quality & Cost Context
BORGESS MEDICAL CENTER has a 2-star overall patient satisfaction rating, placing it in the top 98% of hospitals nationally. 63% of patients would definitely recommend this hospital. A colonoscopy near this hospital costs a median of $340. Higher-rated hospitals do not necessarily cost more — in fact, many top-rated facilities negotiate competitive rates with insurers.
Self-Pay Procedure Costs
Average negotiated rates for common procedures near Kalamazoo, MI. These are physician/professional fees — facility fees are additional.
| Procedure | Low | Median | High |
|---|---|---|---|
| Cataract Surgery | $70 | $732 | $1,515 |
| Colonoscopy | $85 | $340 | $984 |
| C-Section | $806 | $2,954 | $4,154 |
| ER Visit (Moderate Severity) | $85 | $103 | $408 |
| Hip Replacement | $89 | $1,698 | $3,412 |
| Knee Replacement | $342 | $1,873 | $3,408 |
| Gallbladder Removal (Laparoscopic) | $90 | $837 | $2,213 |
Cost data sourced from insurer Transparency in Coverage Act filings. Costs shown are negotiated rates and may not reflect your actual out-of-pocket cost. Learn about our data
Nearby Hospitals
Doctors Near Kalamazoo
Top-rated physicians practicing near this hospital in Kalamazoo, MI.
About
Location
Address
1521 GULL ROAD
Kalamazoo, MI 49048
KALAMAZOO County
Phone
(269) 226-7000Written by Jayant Panwar | Last reviewed: Q1 2026
Medically reviewed for accuracyOfficial U.S. Government Data: Quality ratings sourced from the Centers for Medicare & Medicaid Services (CMS) HCAHPS Patient Survey, Jan–Dec 2024. Based on 517 completed patient surveys (36% response rate). Procedure costs from federally mandated Transparency in Coverage (TiC) Act filings.
This page is for informational purposes only and does not constitute medical advice. Hospital quality ratings reflect patient survey responses and may not predict individual outcomes. Always consult with your healthcare provider and insurance company for specific medical decisions. Learn about our data · Editorial policy
Cost estimates on this page are derived from CMS Hospital Price Transparency (TiC) data and represent typical self-pay rates for the local area. Actual costs vary by patient, procedure complexity, insurance plan, and time of service. This information is for educational and comparison purposes only — it is not a bill, benefit determination, or medical advice. Always consult directly with the hospital's billing department and your insurance provider for accurate cost information before receiving care.
HCAHPS Patient Survey — Centers for Medicare & Medicaid Services (CMS). Survey period: Q1–Q3 2024. Minimum 100 completed surveys required for publication. cms.gov/hcahps ↗
Hospital Price Transparency (TiC) — CMS machine-readable files. Aggregated to metro-area median ranges. Includes standard charges and discounted cash prices. cms.gov/hospital-price-transparency ↗
Last updated: December 15, 2024. Data refreshed quarterly.
Rating methodology: HCAHPS composite domains normalized to 0–100 scale per CMS technical specifications. Star ratings reflect patient-reported experience, not clinical outcome measures.