MERIT HEALTH RIVER OAKS

Survey Question: "How often did nurses communicate well with you?"

Measures how often nurses listened carefully to patients, explained things in a way they could understand, and treated them with courtesy and respect during their hospital stay.

Survey Question: "How often did doctors communicate well with you?"

Measures how often doctors listened carefully, explained things clearly, and treated patients with courtesy and respect. This includes whether doctors discussed treatment plans and involved patients in decisions about their care.

Survey Question: "How often did you receive help as soon as you wanted?"

Measures how quickly hospital staff responded when patients pressed the call button, and how often patients received help getting to the bathroom or using a bedpan when needed.

Survey Question: "How often were your room and bathroom kept clean?"

Measures patients' perception of the cleanliness of their hospital room and bathroom during their stay. This is a key indicator of infection control practices and facility maintenance.

Survey Question: "How often was the area around your room quiet at night?"

Measures how often the area around the patient's room was quiet at night, which is critical for rest and recovery. Noise disruptions can affect healing, sleep quality, and overall patient well-being.

Survey Question: "Would you recommend this hospital to friends and family?"

The percentage of patients who said they would "definitely recommend" this hospital. This is considered the single most important overall indicator of patient satisfaction and is strongly correlated with clinical quality outcomes.

Survey Question: "On a scale of 0-10, how would you rate this hospital?"

The percentage of patients who gave the hospital a rating of 9 or 10 out of 10. This top-box score captures the proportion of patients who had an excellent overall experience during their hospital stay.